Front Desk Full-Time Associate

PLANET FITNESS • Wilsonville, OR

7d • Onsite

About The Position

At Planet Fitness, the Front Desk Associate is the first point of contact for members and guests and delivers exceptional customer service in a welcoming, judgment-free environment. The role helps maintain a clean, organized, and inviting club, supports smooth daily operations, and contributes to positive member experiences. Responsibilities include assisting with membership questions and transactions, promoting memberships and services, and keeping the front desk, locker rooms, and bathrooms clean, stocked, and presentable.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Greet members and guests in a friendly, professional manner and help them feel welcome.
• Answer member inquiries about membership options, policies, and gym services; assist with equipment usage and direct members to appropriate resources.
• Check in members, keep the front desk organized, and process membership-related transactions such as billing and renewals.
• Maintain the cleanliness and presentation of the front desk and surrounding areas, including keeping locker rooms and bathrooms clean, stocked, and well-presented throughout the day.
• Explain the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED