Front Desk Associate (Full-Time)

Fortune Bay Resort Casino • Tower, MN

2d • $15 - $19

About The Position

The Front Desk Associate greets and registers hotel guests and checks them out, supporting outstanding guest service and financial profitability. The role processes payment information for guest accounts at the end of their stays. It is part of the Resort Front Desk department and reports to the RFD Supervisor/Manager. The position is non-exempt and does not require a gaming license.

The work environment is fast-paced and requires overall good mental and physical health. The role involves frequent standing and walking, guest interaction, and use of a computer and electronic key system.

Requirements

• Meet the company’s guest service standards.
• Demonstrate teamwork and get along well with coworkers.
• Be reliable and dependable.
• Demonstrate strong communication skills.
• Follow company and departmental policies and procedures.
• Demonstrate a positive attitude.
• Respond well to constructive criticism.
• Minimum qualifications: None required.

Nice To Haves

• High school diploma or equivalent.
• Strong mathematical skills.
• Strong organizational skills.
• Ability to work all shifts and days, including weekends.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing events and promotions, sharing front desk information, and directing guests to their rooms.
• Assist guests with checkout by processing credit and debit cards, accepting and recording payments, and processing gift certificates.
• Maintain thorough knowledge of hotel room types, rates, packages, promotions, the local area, and other products, and answer guest questions.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, research concerns, and negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.
• Review the daily arrival list and help prepare and assign rooms according to special requests and accommodations.
• Keep the front desk area clean and organized and ensure keys and keycards are stocked.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed