Member Services Rep Front Desk
About The Position
The Member Services Rep Front Desk supports daily fitness club operations and delivers member service. The role maintains club cleanliness and atmosphere, helps ensure members follow company policies, provides a safe and secure environment, and assists members and prospective members with club services, equipment, amenities, and membership information. The position also supports inventory, cash handling, operational standards, promotions, and community outreach. This role works in a fitness club environment and uses standard office and custodial equipment. The club may be loud on a regular basis. Work hours are scheduled during normal club operating hours based on business needs and may include mornings, evenings, weekends, or overnights; hours may change as business needs require. Travel is not expected. The position has no supervisory responsibilities.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- CPR and AED certifications are required before working alone. Uncertified team members may complete CPR/AED training within the first 30 days of employment.
- Must be comfortable standing for long periods.
- Strong communication skills with internal and external customers.
- Must be team-oriented, motivated, and well-organized.
- Ability to think critically and proactively evaluate solutions to problems.
- Proficient ability in Microsoft Office and computer use.
- Ability to handle sensitive and confidential information.
- Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Responsibilities
- Perform assigned duties to the best of one's abilities during the assigned shift.
- Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete cleaning or related tasks, and re-inspect completed work.
- Stay proficient in using the Planet Fitness mobile app, including its content and updates.
- Complete required training to operate safely and efficiently, and stay current on required certifications and training courses.
- Conduct regular audits to ensure the club is presentable and meets Excel standards.
- Audit and balance cash drawers daily.
- Enter and update prospective and current member information in tablets and the point-of-sale system.
- Ensure members adhere to company policies and guidelines, address infractions, and help resolve day-to-day member issues.
- Provide a safe and secure environment and a high level of member service; communicate with members and prospects.
- Stock retail and janitorial items for the following shift.
- Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
- Participate in team meetings.
- Promote the club, conduct tours, and assist prospects and potential members.
- Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
- Help ensure the club complies with state and federal laws and insurance requirements.
- Operate equipment and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following required processes and procedures.
- Assist the GM and represent the company at community events and other outreach activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
