Front Desk/Member Services Coordinator - Private Country Club
About The Position
The Tuxedo Club is seeking a professional, customer service-oriented Front Desk Member Services Coordinator to serve as the first point of contact for members and guests. The role requires extensive knowledge of the Club’s activities and venues and a friendly, motivated approach, with strong attention to detail and teamwork. During the season, the coordinator manages reservations for three dining venues, member functions, hotel rooms, motorized boats, and the company passenger van. The coordinator also develops and manages concierge-style services for members, such as dry cleaning, auto detailing, and hotel guest dining and transportation needs. Primary duties include greeting guests and job applicants, answering and directing calls, maintaining reservation records, communicating relevant information to staff, and assisting with hotel and boat rentals. The role also supports the Club website and dining dashboard by updating content and managing scheduling information as directed by the Director of Membership.
Requirements
- Open and approachable personality with strong verbal and written communication skills.
- Positive attitude, strong attention to detail, and customer service orientation.
- Energetic, professional team player.
- Ability to work closely and effectively with Club management.
- Ability to understand time limitations and restrictions related to tasks and projects.
- Strong organizational, analytical, and detail-oriented skills.
- Ability to maintain confidentiality regarding the Club, members, and staff.
- Working knowledge of computer software, including MS Office, Outlook, Excel, restaurant management software, and POS.
- Ability to lift a minimum of 20 pounds.
- Ability to regularly sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, and talk and/or hear.
- Must practice proper body mechanics and use appropriate personal protective equipment when necessary.
Nice To Haves
- Previous hospitality concierge or receptionist experience is preferred but not required.
Responsibilities
- Greet and welcome individuals entering the Clubhouse; greet guests and job applicants and notify department heads of their arrival.
- Answer phone calls and receive messages from members and guests.
- Create and maintain reservation spreadsheets or other reservation software used by the Club.
- Take reservations for dining outlets and member functions by phone and email.
- Take hotel room reservations by phone and email and update the electronic reservation sheet.
- Take pontoon boat reservations, provide basic renter directions, and complete boat rental sign-out forms.
- Communicate after-hours boat and hotel rentals to the appropriate departments.
- Maintain knowledge of operating hours for venues throughout the property.
- Keep event information organized and accessible to staff.
- Keep the front desk organized and neat.
- Accept or deny incoming deliveries and notify the relevant departments.
- Communicate reservation information to front-of-house staff and coordinate with departments about requests, problems, or comments.
- Check in hotel guests and answer their questions; communicate hotel reservations to housekeeping.
- Ensure nonmembers complete the credit card registration form.
- Ensure company vehicle and room keys are accounted for and stored properly.
- Communicate front desk operations to the weekend front receptionist.
- Upload and update the Club website, including its events calendar, pages, accordion folders, content, and menus, as directed by the Director of Membership.
- Administer and maintain the dining dashboard, including adding or editing dining times, special events, and blocked-out times.
- Perform other related duties assigned by senior management.
- Develop and manage concierge-style services for members, including facilitating dry cleaning, auto detailing, and hotel guest dining and transportation needs.
Benefits
- Competitive hourly rate based on experience.
- Medical, dental, and vision insurance available after 60 days; employer covers 65% of the premium and fully funds an HRA.
- Eligible for Employee Holiday Fund.
- NY Sick Pay accrued at 1 hour for every 30 hours worked, capped at 56 hours.
- 401(k) with employer match.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
