Member Services Rep Front Desk

Excel Fitness•Mesquite, TX

2d•Onsite

About The Position

The Member Services Rep Front Desk provides member and prospect support in a fitness club, helping maintain a clean, safe, presentable environment and a high level of member service. The role supports daily club operations, membership promotions, inventory management, and the use of club equipment and amenities. Work is scheduled during normal club operating hours according to business needs and may include mornings, evenings, weekends, or overnight hours. The role may be full-time or part-time, depending on business need, and is nonexempt. No travel is expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications required before working alone; uncertified employees may complete training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, and with the Planet Fitness brand and operational requirements.
Ability to meet the role’s physical demands, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform assigned duties to the best of one’s abilities during the work shift.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds and audits, complete assigned cleaning tasks, and reinspect those tasks.
Stay proficient in the Planet Fitness mobile app and keep up with its content and updates.
Complete required training to work safely and efficiently, and stay current on required certifications and courses.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Help provide a safe and secure environment and communicate with members to deliver high-quality service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and outreach activities.