Member Services Rep Front Desk - Part Time

Excel Fitness•Layton, UT

4d•Onsite

About The Position

The Member Services Rep Front Desk supports the day-to-day operation of a Planet Fitness club by providing member service, maintaining a clean and safe club environment, and assisting with membership and operational activities. The role performs club walkarounds and cleanliness audits, completes and reinspects assigned cleaning tasks, monitors presentation to Excel standards, and stocks retail and janitorial supplies for the next shift. It also maintains proficiency with the Planet Fitness mobile app and completes required training and certifications. The representative enters and updates prospective and current member information in tablets and the point-of-sale system, audits and balances cash drawers, assists members with club equipment and amenities, and addresses member issues or policy infractions. The role supports promotions, tours and assists prospective members, helps implement operational strategies, participates in team meetings, and communicates inventory recommendations to club leadership. The position has no supervisory responsibilities. Work takes place in a fitness club and includes use of office and custodial equipment. The schedule is determined by business need and may include mornings, evenings, weekends, or overnight hours; hours may change as needed. Travel is not expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members may complete training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, and with the Planet Fitness brand and operational requirements.
Ability to meet the stated physical demands, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform assigned duties to the best of their abilities during scheduled shifts.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds and audits, complete assigned cleaning tasks, and reinspect those tasks.
Stay proficient in the Planet Fitness mobile app and its content and updates.
Complete required training and operate safely and efficiently.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and communicate with members to deliver a high level of service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate ordering recommendations to the GM, AM, and Shift Lead.
Stay current on required certifications and training courses and participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and other outreach activities.