Front Desk/Member Services Coordinator - Private Country Club

THE TUXEDO CLUB • Mahwah, NJ

13d • $22 - $26

About The Position

The Tuxedo Club is seeking a professional, customer service-oriented Front Desk Member Services Coordinator to serve as the first point of contact for members and guests. The role requires extensive knowledge of the Club’s activities and venues, a friendly and motivated manner, and attention to detail. During the season, the coordinator manages reservations for dining venues, member functions, hotel rooms, motorized boats, and the company passenger van. The role also develops and manages concierge-style services for members, such as arranging dry cleaning, auto detailing, and dining and transportation needs for hotel guests. Other duties include answering and directing calls, sharing relevant Club information with staff, greeting guests and job applicants, and notifying department heads of arrivals.

The coordinator manages reservation records and communications, supports hotel guest check-in and related housekeeping coordination, communicates reservation and event information to staff, and helps keep the front desk and event information organized. Website duties include making updates as directed by the Director of Membership and administering the dining dashboard. The position generally works Monday through Friday, 9:00 a.m. to 5:30 p.m. The work includes computer and front-desk duties, and may involve walking around the clubhouse or going upstairs to the business office.

Requirements

• Strong verbal and written communication skills.
• Positive attitude, strong attention to detail, and customer service orientation.
• Energetic and professional team player.
• Ability to work closely and effectively with Club management.
• Ability to understand time limitations and restrictions for tasks and projects.
• Strong organizational, analytical, and detail-orientation skills.
• Ability to maintain confidentiality regarding the Club, its members, and staff.
• Working knowledge of computer software, including MS Office, Outlook, Excel, restaurant management software, and POS.
• Ability to perform duties involving sitting, standing, walking, bending, lifting, use of hands and fingers, reaching, talking, and/or hearing.
• Ability to lift a minimum of 20 pounds and practice proper body mechanics and use appropriate personal protective equipment when necessary.

Nice To Haves

• Previous hospitality concierge or receptionist experience is preferred, but not required.

Responsibilities

• Greet and welcome people entering the Clubhouse; greet guests and job applicants and notify department heads of their arrival.
• Answer phones and receive messages from members and guests; direct calls as needed.
• Create and maintain reservation spreadsheets or other reservation software used by the Club.
• Take reservations for dining outlets and member functions by phone and email.
• Take hotel room reservations by phone and email and update the electronic reservation sheet.
• Take pontoon boat reservations, provide basic directions to renters, and complete boat rental sign-out forms.
• Communicate after-hours rentals, such as boat and hotel rentals, to the appropriate departments.
• Maintain knowledge of operating hours for venues across the property.
• Keep event information organized and accessible to staff and maintain an organized, neat desk.
• Accept or deny incoming deliveries and notify the relevant departments.
• Communicate reservation information to front-of-house staff and coordinate with departments regarding requests, problems, or comments.
• Check in hotel guests and answer their questions; communicate hotel reservations to housekeeping.
• Ensure nonmembers complete the credit card registration form.
• Ensure company vehicle and room keys are accounted for and stored properly.
• Communicate front desk operations to the weekend front receptionist.
• Upload and update website content as directed by the Director of Membership, including the events calendar, pages, accordion folders, content, and menus.
• Administer and maintain the dining dashboard, including adding or editing dining times, special events, and blocked-out times.
• Perform other related duties assigned by senior management.

Benefits

• Competitive hourly rate based on experience.
• Medical, dental, and vision insurance available after 60 days; the employer covers 65% of the premium and fully funds an HRA.
• Eligible for Employee Holiday Fund.
• New York sick pay accrued at one hour for every 30 hours worked, capped at 56 hours.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed