Front Desk/Member Services Coordinator - Private Country Club

The Tuxedo Club • Mahwah, NJ

9d

About The Position

The Tuxedo Club is seeking a professional, customer service-oriented Front Desk Member Services Coordinator to serve as the first point of contact for members and guests. The role requires extensive knowledge of Club activities and venues, a friendly and motivated approach, and close attention to detail. During the season, the coordinator manages reservations for dining venues, member functions, hotel rooms, motorized boats, and the company passenger van. The role also develops and manages concierge-style services for members, such as dry cleaning, auto detailing, and hotel guest dining and transportation needs.

The coordinator greets guests and job applicants, answers and directs calls, shares relevant Club information with staff, maintains reservation systems and event information, and coordinates requests with other departments. The position also includes maintaining Club website content and the dining dashboard as directed by the Director of Membership.

General working hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. The work involves sitting at a computer, standing at the front desk, answering phones, and walking around the clubhouse or to the business office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Friendly, approachable personality with strong verbal and written communication skills.
• Positive attitude, strong attention to detail, and customer service orientation.
• Energetic and professional team player.
• Ability to work closely and effectively with Club management.
• Understanding of time limitations and restrictions related to tasks and projects.
• Strong organizational, analytical, and detail-oriented skills.
• Ability to maintain confidentiality in matters relating to the Club, members, and staff.
• Working knowledge of computer software, including MS Office, Outlook, Excel, restaurant management software, and POS systems.
• Ability to sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, and talk and/or hear as required.
• Ability to lift a minimum of 20 pounds.
• Must practice proper body mechanics and use appropriate personal protective equipment when necessary to avoid injury.

Nice To Haves

• Previous hospitality concierge or receptionist experience.

Responsibilities

• Greet and welcome individuals entering the Clubhouse, including guests and job applicants, and notify department heads of arrivals.
• Answer phones and receive messages from members and guests; direct calls and communicate pertinent Club information to staff.
• Create and maintain reservation spreadsheets or other reservation software used by the Club.
• Take and manage reservations for dining venues and member functions by phone and email.
• Take and manage hotel room reservations, update reservation records, check in hotel guests, answer their questions, and communicate reservations with housekeeping.
• Take reservations for Club pontoon boats, provide renters with basic directions, and complete boat rental sign-out forms.
• Ensure after-hours boat and hotel rentals are communicated to the appropriate departments.
• Manage reservations for motorized boats and the company passenger van.
• Develop and manage concierge-style services for members, including dry cleaning, auto detailing, and hotel guest dining and transportation needs.
• Maintain knowledge of operating hours for property venues and keep event information organized and accessible to staff.
• Communicate reservation information to front-of-house staff and coordinate requests, problems, and comments with other departments.
• Accept or deny incoming deliveries and notify departments about deliveries.
• Ensure nonmembers complete the credit card registration form.
• Ensure company vehicle and room keys are accounted for and stored properly.
• Communicate front desk operations with the weekend front receptionist.
• Upload and update website content as directed by the Director of Membership, including the events calendar, pages, accordion folders, content, and menus.
• Administer and maintain the dining dashboard, including adding or editing dining times, managing special events, and managing blocked-out times.
• Keep the desk organized and neat, and perform other related duties assigned by senior management.

Benefits

• Competitive hourly rate based on experience.
• Comprehensive medical, dental, and vision insurance available after 60 days; the employer covers 65% of the premium and fully funds an HRA.
• Eligibility for the Employee Holiday Fund.
• New York sick pay accrued at one hour for every 30 hours worked, capped at 56 hours.
• 401(k) with match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed