Front Desk Coordinator - PM Weekends

Baywood Court • Castro Valley, CA

8d • Onsite

About The Position

Baywood Court, a modern nonprofit senior living community in Castro Valley, is seeking a service-minded Front Desk Coordinator to support residents, visitors, and staff. This part-time position is scheduled for Saturday and Sunday from 4:00 p.m. to midnight, with availability to cover other shift days and times as needed. Weekend and holiday work is required. The role calls for a professional, outgoing, proactive decision-maker who can work independently, monitor building activity, respond calmly to resident needs and unexpected situations, and provide excellent customer service. Candidates must be comfortable using computers, Microsoft Office, a security monitoring system, and a multi-line telephone system. Applicants must complete an online application and pass a drug screening, physical examination with tuberculosis skin test, and FBI and Department of Justice criminal clearance. The background search includes minor misdemeanors and DUIs.

Requirements

• Excellent customer service skills.
• Exceptional interpersonal, verbal, and written communication skills.
• Confident decision-making and critical-thinking skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn and retain community procedures and operational protocols while delivering excellent customer service.
• Flexible, team-oriented approach and ability to work collaboratively and efficiently.
• Ability to read, write, and speak English using proper speech and grammar.
• Ability to remain calm under pressure and exercise good judgment.
• High level of ownership, accountability, and initiative.
• Proficiency in Microsoft Office and ability to learn additional Windows applications, a security monitoring system, and a multi-line telephone system.
• Ability to function in a high-volume, fast-paced, multitasking environment.
• Ability to work Saturday and Sunday from 4:00 p.m. to midnight, cover other shift days and times as needed, and work weekends and holidays.
• Must complete an online employment application and pass a drug screening, physical examination with TB skin test, and FBI and Department of Justice criminal clearance.
• Ability to sit for up to 75% of the shift and stand, walk, bend, stoop, and reach as needed; lift and carry up to 10 pounds and push and pull up to 30 pounds.
• Ability to maintain focus and attentiveness throughout overnight hours.

Responsibilities

• Welcome residents and visitors professionally, coordinate check-ins and appointments, respond to inquiries, direct requests to appropriate departments, and help ensure a positive experience.
• Receive incoming calls using proper phone etiquette and transfer calls to the appropriate departments.
• Maintain a professional appearance and demeanor while greeting residents, visitors, and staff.
• Sort mail and packages.
• Monitor security cameras and promptly notify management or the Alameda County Sheriff's Office about safety or security issues, suspicious persons, or illegal activity.
• Respond promptly to resident emergencies reported through emergency pendants, pull cords, or phone calls; assess situations, coordinate with 911, and assist emergency responders with resident access and location when management is unavailable.
• Conduct closing procedures.
• Fulfill administrative work orders.

Benefits

• Medical, dental, vision, and life insurance enrollment for eligible full-time employees working 30 hours or more, beginning the first of the month following 30 days of employment.
• Up to $1,500 to $4,500 per year to help employees with out-of-pocket medical expenses, including pharmacy expenses.
• Retirement savings plan with employer match up to 4%.
• Employee meals for $3.00.
• Scholarships available.
• Employee events, including barbecues and food trucks, recognition celebrations, theme days, and Casual Fridays.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed