Front Desk Coordinator - PM Weekends

BAYWOOD COURT • Castro Valley, CA

10d • $22 - $22 • Onsite

About The Position

Baywood Court, a modern, not-for-profit senior living community in Castro Valley, is seeking a service-minded Front Desk Coordinator to support residents, visitors, and staff during the Saturday and Sunday evening shift, 4 p.m. to midnight. This part-time role requires availability to cover other shift days and times as needed, as well as weekends and holidays. The coordinator is expected to be professional, outgoing, proactive, alert, and able to work independently while responding to resident needs, monitoring building activity, and handling unexpected situations calmly. Candidates must be proficient with computers, including Microsoft Office, and able to learn the community’s security monitoring system and other applications.

Applicants must complete the online employment application and pass a drug screening, physical exam with tuberculosis skin test, and criminal clearance through the FBI and Department of Justice. Background searches include minor misdemeanors and DUIs.

Employees working 30 or more hours per week are eligible for medical, dental, vision, and life insurance beginning the first of the month after 30 days of employment. Baywood Court also offers up to $1,500 to $4,500 per year to help with out-of-pocket medical expenses, a retirement savings plan with an employer match of up to 4%, employee meals for $3, scholarships, and employee events and recognition activities.

Requirements

• Excellent customer service skills.
• Exceptional interpersonal, verbal, and written communication skills.
• Confident decision-making and critical-thinking skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn and retain community procedures and operational protocols while delivering customer service.
• Flexible, team-oriented approach and ability to collaborate and work efficiently.
• Ability to read, write, and speak English using proper speech and grammar.
• Ability to remain calm under pressure and exercise good judgment.
• Strong ownership, accountability, and initiative.
• Proficiency in Microsoft Office and ability to learn additional Windows applications and a multi-line telephone system.
• Ability to work in a high-volume, fast-paced, multitasking environment.
• Availability to work Saturday and Sunday from 4 p.m. to midnight, cover other shift days and times as needed, and work weekends and holidays.
• Must complete and pass a drug screening, physical exam with tuberculosis skin test, and FBI and Department of Justice criminal clearance.

Responsibilities

• Welcome residents and visitors professionally; coordinate check-ins and appointments, respond to inquiries, direct requests to appropriate departments, and help ensure a positive experience.
• Receive incoming calls using proper phone etiquette and transfer calls to the appropriate departments.
• Maintain a professional appearance and demeanor when greeting residents, visitors, and staff.
• Sort mail and packages.
• Monitor security cameras and promptly notify management or the Alameda County Sheriff’s Office of safety or security issues, suspicious persons, or illegal activities.
• Respond to resident emergencies reported through emergency pendants, pull cords, or phone calls; assess situations, coordinate with 911, and help emergency responders access and locate residents when management is unavailable.
• Conduct closing procedures.
• Fulfill administrative work orders.

Benefits

• Medical, dental, vision, and life insurance eligibility for employees working 30 or more hours per week, starting the first of the month after 30 days of employment.
• Up to $1,500 to $4,500 per year to help with out-of-pocket medical expenses, including pharmacy expenses.
• Retirement savings plan with employer match of up to 4%.
• Employee meals for $3.00.
• Scholarships available.
• Employee work events, including barbecues and food trucks.
• Employee recognition celebrations, theme days, and Casual Fridays.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed