Spa Front Desk-PM

Mirbeau Inn & Spa • Rhinebeck, NY

5d

About The Position

The Spa Desk Associate welcomes and assists spa guests throughout their visit, from check-in to departure, and helps coordinate a thoughtful, hospitable guest experience. The role supports the spa reception and retail areas, maintaining an organized and welcoming environment while providing information about spa services, facilities, amenities, and promotions. The associate handles reservations, guest communications, payments, and shift handoffs, and responds professionally to guest questions and concerns. Weekend availability is required. Pay is $19.00–$23.00 per hour, plus retail commissions. A $500 sign-on bonus is paid after 90 days of employment.

Requirements

• Clear, articulate verbal and written communication skills, with the ability to communicate professionally with guests and staff.
• Commitment to elevated, personalized guest service, anticipating needs and exceeding expectations.
• Strong computer skills and experience with software applications and systems relevant to hospitality operations.
• Neat, well-groomed appearance aligned with refined service standards.
• Warm, approachable demeanor and calm, confident presence.
• Ability to interact respectfully and effectively with guests, colleagues, leadership, and the public.
• Weekend availability is required.

Nice To Haves

• Experience with hospitality reservations, scheduling, point-of-sale (POS), and property management systems (PMS).

Responsibilities

• Arrive on time in a clean uniform with name tag and prepare for the shift.
• Keep the reception area clean, organized, and welcoming; review daily reservations and update the pass-on log with special requests.
• Complete opening procedures, including verifying room statuses where applicable.
• Welcome spa guests according to Forbes and Mirbeau-approved service standards.
• Provide guests with robes, sandals, and guidance on spa procedures and amenities.
• Give guests tours of the spa and explain its facilities, services, and amenities.
• Inform guests about current spa promotions, services, and discounts, and introduce featured retail products and explain their uses and benefits.
• Answer incoming calls, direct calls to appropriate departments, respond to emails, and update communication logs and internal newsletters.
• Book spa service appointments and notify spa staff about cancellations or arrivals without appointments.
• Register and check in arriving resort guests; create key cards and escort guests to service areas or rooms where applicable.
• Process check-outs, answer billing inquiries, and complete payment transactions for spa and resort services.
• Complete daily checklists, count drawers, and prepare guest deliveries or amenities.
• Provide accurate information about resort services, facilities, operating hours, resources, and amenities.
• Coordinate with other departments to ensure proper billing of guest amenities.
• Listen and respond to guest concerns promptly, professionally, and courteously, escalating issues as needed.
• Collect and relay guest feedback to help improve the spa and resort experience.
• Communicate property updates, guest needs and requests, and service issues to the next shift.
• Support seamless shift transitions and continuity of the guest experience.
• Complete applicable closing checklists and procedures.
• Attend scheduled meetings and team briefings as required by resort leadership.

Benefits

• $500 sign-on bonus paid after 90 days of employment.
• Retail commissions.
• Discounted rates for spa services and retail items.
• 401(k) with company match.
• Medical, dental, vision, and life insurance plans.
• Employee Assistance Program and resources.
• Paid time off for full-time and part-time employees.
• Holiday pay.
• Career advancement potential within the company.
• Anniversary program.
• Work performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed