Spa Front Desk Agent
About The Position
The Spa Front Desk Agent helps create an exceptional spa experience from guests’ arrival through the end of their visit. The role provides a warm welcome, assists with appointments and spa recommendations, answers questions, gives spa tours, processes payments and retail purchases, and supports guests throughout their spa experience. The position requires balancing multiple priorities in an environment that can shift from calm to fast-paced, while demonstrating hospitality, strong communication, attention to detail, teamwork, and anticipation of guest needs. The agent supports guest services, reservations, front desk transactions, retail recommendations, daily spa operations, cleanliness, supply monitoring, and communication with spa and resort teams. The role also includes assigned light cleaning and other operational duties as business needs require. The hourly rate is $17.50–$18.00.
Requirements
- High school diploma or equivalent.
- Strong verbal communication skills.
- Previous guest service or customer service experience.
- Warm, welcoming, and professional personality.
- Genuine passion for hospitality and exceptional guest service.
- Excellent verbal communication and listening skills.
- Ability to remain calm and professional under pressure.
- Strong organization and prioritization skills.
- Excellent attention to detail and problem-solving abilities.
- Ability to multitask effectively in a changing environment.
- Positive and cooperative approach to teamwork.
- Comfort recommending and selling spa services and retail products.
- Ability to handle guest concerns and challenging situations effectively.
- Dependable and flexible availability based on business needs, including weekends, evenings, and holidays.
Nice To Haves
- Previous spa, hotel, resort, or hospitality experience.
- Previous front desk, reservations, retail, or guest-service experience.
- Experience working effectively in both fast-paced and slower-volume environments.
Responsibilities
- Warmly welcome and assist spa guests and visitors, creating a friendly, professional, and relaxing first and last impression.
- Answer guest questions accurately and courteously, provide spa tours, and help guests become comfortable with the spa environment and amenities.
- Assist guests throughout their spa experience, including coordinating requests and lunch orders when needed.
- Anticipate guest needs and identify thoughtful opportunities to surprise and delight.
- Respond professionally to guest concerns, help resolve issues when possible, and communicate guest needs and concerns to Spa leadership as appropriate.
- Answer incoming telephone calls promptly and professionally.
- Schedule, modify, and confirm spa appointments.
- Learn the spa treatment menu to help guests select appropriate services, and recommend service enhancements and future treatments.
- Check guests in and out accurately and efficiently.
- Process payments, billing, discounts, and other transactions according to established procedures.
- Support retail sales by learning spa products and recommending appropriate self-care products.
- Maintain accurate guest and appointment information.
- Complete assigned daily opening, closing, and operational checklists.
- Maintain a clean, organized, welcoming, and professional front desk and reception area.
- Perform assigned light cleaning, including dusting designated areas and removing reception-area trash.
- Maintain workspaces, equipment, and tools according to established cleanliness and sanitation standards.
- Monitor supplies and communicate reordering needs to Spa leadership.
- Promptly report equipment or maintenance concerns.
- Become familiar with relevant spa equipment and established emergency procedures.
- Assist with other spa operational needs as business demands require.
- Collaborate with Spa team members to provide a seamless guest experience.
- Communicate clearly and professionally with service providers, Spa leadership, and resort departments.
- Contribute to a healthy, respectful, and positive working environment, and model strong guest service, conflict resolution, and safety practices.
- Remain productive and attentive during both high-volume and slower periods.
- Perform additional duties as needed to support the Spa’s service, financial, and operational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
