Spa Front Desk Agent

CoralTree Hospitality•Indian Wells, CA

About The Position

The Spa Front Desk Agent helps create an exceptional spa experience from a guest’s arrival through the end of their visit. As an early and final point of contact, the agent welcomes guests, assists with appointments and spa recommendations, answers questions, provides tours, processes payments and retail purchases, and supports guests throughout their spa journey. The role requires balancing multiple priorities in an environment that can shift from calm to fast-paced, with a focus on hospitality, communication, attention to detail, teamwork, and anticipating guest needs. The agent supports guest services, reservations, front desk transactions, retail sales, and daily spa operations. Duties also include maintaining a clean and welcoming reception area, completing operational checklists, communicating guest and maintenance needs, and collaborating with spa and resort colleagues. The position requires standing and walking for extended periods, moving around the spa and resort, and occasionally lifting or carrying up to 25 pounds.

Requirements

High school diploma or equivalent.
Previous guest service or customer service experience.
Strong verbal communication and listening skills.
Warm, welcoming, and professional demeanor with a genuine passion for hospitality and exceptional guest service.
Ability to remain calm and professional under pressure.
Strong organization, prioritization, attention to detail, and problem-solving skills.
Ability to multitask effectively in a changing environment.
Positive and cooperative approach to teamwork.
Comfort recommending and selling spa services and retail products.
Ability to effectively handle guest concerns and challenging situations.
Dependable and flexible availability based on business needs, including weekends, evenings, and holidays.

Nice To Haves

Previous spa, hotel, resort, or hospitality experience.
Previous front desk, reservations, retail, or guest-service experience.
Experience working effectively in both fast-paced and slower-volume environments.

Responsibilities

Warmly welcome and assist spa guests and visitors, creating a friendly, professional, and relaxing first and last impression.
Answer guest questions, provide spa tours, and help guests become comfortable with the spa environment and amenities.
Assist guests throughout their spa experience, including coordinating requests and lunch orders when needed.
Anticipate guest needs, identify opportunities to delight guests, and respond professionally to concerns, assisting with resolution when possible.
Communicate guest needs and concerns to Spa leadership as appropriate.
Answer incoming telephone calls promptly and professionally.
Schedule, modify, and confirm spa appointments.
Learn the spa treatment menu to help guests select services, recommend service enhancements and future treatments, and support retail sales with appropriate product recommendations.
Check guests in and out accurately and efficiently.
Process payments, billing, discounts, and other transactions according to established procedures.
Maintain accurate guest and appointment information.
Complete assigned daily opening, closing, and operational checklists.
Maintain a clean, organized, welcoming, and professional front desk and reception area.
Perform assigned light cleaning duties, including dusting designated areas and removing reception-area trash.
Maintain workspaces, equipment, and tools according to cleanliness and sanitation standards.
Monitor supplies and communicate reordering needs to Spa leadership.
Promptly report equipment or maintenance concerns and become familiar with relevant spa equipment and emergency procedures.
Assist with other spa operational needs as business demands require.
Collaborate with spa team members and communicate professionally with service providers, Spa leadership, and resort departments.
Contribute to a healthy, respectful, and positive working environment and model strong guest service, conflict resolution, and safety practices.
Remain productive and attentive during high-volume and slower periods.
Perform additional duties as needed to support the Spa’s service, financial, and operational goals.