PT-Spa Front Desk Agent

Sage Hospitality Group • Philadelphia, PA

2d • Onsite

About The Position

The Spa Front Desk Agent is responsible for the spa reception area and for greeting guests professionally and courteously. The agent responds to telephone and in-person inquiries about appointments, club information, and guest concerns. The role supports a high-quality guest experience through check-in and check-out, accurate account handling, appointment scheduling, service and product promotion, and communication with hotel leadership and management.

Requirements

• High school diploma or equivalent.
• High-school-level mathematical aptitude.
• Knowledge of standard cash-handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer-service skills.
• Fluency in spoken and written English.
• Ability to read written communications, including computer screens.
• Hand and finger dexterity to operate computer, calculator, and telephone keyboards and to handle cash and paperwork.
• Ability to understand and follow verbal and written instructions, work on more than one task at a time, and communicate verbally and in writing.
• Tact and understanding when handling varied customer-service issues, including stressful and highly emotional situations.
• Strong organization and attention to small written and verbal details, particularly while multitasking.

Responsibilities

• Greet arriving guests and complete established daily check-in procedures using manual and computerized methods.
• Facilitate guest check-out by following established point-of-sale procedures and closing guest accounts.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using accurate cash-handling methods and established procedures.
• Present timely and accurate spa charges at check-out and maintain accurate guest files.
• Answer inquiries courteously and accept appointments in person and by telephone.
• Accurately communicate service rates and information and use suggestive selling techniques to promote products and services, including promotions, programs, and discounts.
• Build good customer relations by using guests’ names and staying informed about in-house and area functions so questions and concerns can be answered knowledgeably.
• Communicate clearly with the leadership team and management about occurrences involving associates or guests that require attention.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED