Spa Front Desk (PT)

Pacific Hospitality Group•Huntington Beach, CA

About The Position

The Spa Coordinator/Attendant supports front-of-house and back-of-house spa operations to deliver a seamless and memorable guest experience. The role involves assisting guests, coordinating appointments, maintaining facility cleanliness, and keeping spa areas organized and stocked. It requires exceptional customer service, attention to detail, and collaboration with spa leadership and other hotel departments to uphold service standards. The role is eligible for retail commission and service charge where applicable.

Requirements

At least 6 months of prior sales, guest relations, and/or spa experience.
Basic knowledge of spas, luxury hotel service standards, guest relations, and etiquette.
Communication and interpersonal skills with a commitment to a high level of guest satisfaction.

Nice To Haves

Knowledge of Microsoft Office.
Ability to learn and use POS computer systems used at the hotel.

Responsibilities

Greet guests, provide spa orientation, and assist with amenities.
Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
Stock towels, linens, supplies, retail items, and guest amenities.
Maintain working knowledge of spa services, treatments, amenities, and retail products.
Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
Escort guests to waiting areas or treatment rooms and support retail purchases.
Assist with daily administrative tasks, including payroll cards, paperwork, and communication with management.
Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
Address guest concerns within scope and escalate issues when needed.
Support department meetings, review VIP lists, and prepare reports.