PT-Spa Front Desk Agent

Sage Hospitality • Philadelphia, PA

4d

About The Position

The Spa Front Desk Agent is responsible for the spa reception area, greeting guests professionally and courteously, and responding to telephone and in-person inquiries about appointments, club information, and guest concerns. The role supports guest check-in and check-out, processes payments and account charges, communicates service information and rates, and promotes spa products and services. The agent maintains positive guest relations, stays informed about hotel and area functions, and communicates relevant guest or associate occurrences to the leadership and management teams.

Requirements

• High school diploma or equivalent.
• High-school-graduate-level mathematical aptitude.
• Knowledge of standard cash-handling procedures and computerized cash register systems.
• Past experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in spoken and written English.
• Ability to read written communications, including computer screens.
• Hand and finger dexterity to operate computer, calculator, and telephone keyboards and to handle cash and paperwork.
• Ability to understand and follow verbal and written instructions, work on more than one task at a time, and communicate verbally and in writing.
• Ability to use tact and understanding when handling varied customer service issues, including stressful and highly emotional situations.
• Strong organization and attention to small written and verbal details, particularly while performing multiple tasks.

Responsibilities

• Greet arriving guests and complete established check-in procedures using manual and computerized methods.
• Facilitate guest check-out by following established point-of-sale procedures and closing guest accounts.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using accurate cash-handling methods and established procedures.
• Provide timely and accurate spa charges at check-out and maintain accurate guest files.
• Answer inquiries and accept appointments in person and by telephone, accurately communicating service rates and information.
• Use suggestive selling techniques, including internal promotions, programs, and discounts, to sell products and services.
• Maintain good guest relations, use guests’ names during interactions, and stay informed about in-house and area functions to respond knowledgeably to questions and concerns.
• Communicate clearly with leadership and management about occurrences involving associates or guests that require attention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED