Spa Front Desk Agent

CS RESORT MANAGER•Hamburg, NJ

13d•$0 - $17•Onsite

About The Position

Crystal Springs Resort is seeking friendly, professional, and customer-focused Front Desk Agents to join our award-winning spa team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable spa experience while assisting with daily front desk operations.

Requirements

Must be at least 18 years of age
Must be available to work a flexible schedule, including days, evenings, weekends, and holidays
Must possess a strong work ethic, professionalism, and a guest-first mindset

Nice To Haves

Previous experience in a spa, salon, hospitality, retail, or customer service environment preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Positive attitude and passion for providing exceptional guest experiences
Basic computer proficiency and comfort learning reservation software

Responsibilities

Open and close the spa according to established standard operating procedures
Greet and welcome every guest in a warm, professional, and courteous manner
Answer incoming phone calls promptly and professionally
Assist guests with questions regarding spa services, treatments, memberships, and retail products
Schedule, modify, and cancel appointments accurately using the spa reservation system
Process payments for spa services, retail purchases, and gift cards
Promote and sell spa retail products, packages, memberships, and gift cards
Maintain a clean, organized, and inviting reception area
Coordinate with spa staff to ensure a seamless guest experience
Uphold the highest standards of guest service and professionalism