Spa Front Desk (PT)

Pacific Hospitality Group•Huntington Beach, CA

About The Position

The Spa Coordinator/Attendant supports front-of-house and back-of-house spa operations while delivering a seamless, memorable guest experience. The role assists guests, maintains facility cleanliness, coordinates appointments, and keeps spa areas organized and stocked. It requires strong customer service and attention to detail, as well as collaboration with spa leadership and other hotel departments to uphold service standards. The position is eligible for retail commission and service charge where applicable.

Requirements

At least 6 months of prior sales, guest relations, and/or spa experience.
Basic knowledge of spas, luxury hotel service standards, guest relations, and etiquette.
Communication and interpersonal skills, with a commitment to a high level of guest satisfaction.

Nice To Haves

Knowledge of Microsoft Office.
Ability to learn and use the hotel's POS computer systems.

Responsibilities

Greet guests, provide spa orientation, and assist with amenities.
Maintain cleanliness and organization of the reception area, treatment rooms, locker rooms, fitness center, and lounge areas.
Stock towels, linens, supplies, retail items, and guest amenities.
Maintain working knowledge of spa services, treatments, amenities, and retail products.
Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
Escort guests to waiting areas or treatment rooms and support retail purchases.
Assist with daily administrative tasks, including payroll cards, paperwork, and communication with management.
Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
Address guest concerns within the role's scope and escalate issues when needed.
Support department meetings, review VIP lists, and prepare reports.