Front Desk Agent Jobs

About The Position

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, which may include nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.
• Ability to work in a standard office environment, including prolonged periods sitting at a desk and using a computer (6–8 hours a day).
• Ability to occasionally stand and walk, and occasionally bend, reach, or carry items.
• Frequent fine motor skills, including use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests and promptly and professionally check them in and out.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges accurately and efficiently.
• Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Follow reservation procedures, including taking same-day reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.