Soundwaves Front Desk Agent

Marriott•Nashville, TN

22d

About The Position

Serve as a resource for recreation activities at the property by informing guests about available facilities and activities, encouraging and scheduling participation, and promoting a fun, relaxing, and safe atmosphere. Monitor recreational facilities and respond appropriately to emergencies, provide assistance to injured guests until emergency medical services arrive, and support private functions with group activities and events. Provide cashier services and process payments for recreation activities, equipment rentals, facility rentals, and retail sales. Clean and maintain recreation facilities, equipment, and supplies. Follow company policies and safety procedures, complete required training and certifications, report accidents and unsafe conditions, and maintain a clean, professional appearance and confidentiality. Welcome guests, anticipate and address service needs, assist individuals with disabilities, communicate professionally, answer telephones appropriately, and build positive working relationships. Meet quality standards and perform other reasonable duties as requested. The role requires reading and visually verifying information, inspecting equipment, and using computers or point-of-sale systems. It also involves extended periods of standing, sitting, or walking; handling objects weighing up to 25 pounds independently and heavier objects with assistance; and moving through confined or elevated spaces and over uneven or slippery surfaces, including stairs and ramps. Reaching, bending, twisting, pulling, and stooping may be required.

Requirements

CPR certification.
First Aid certification.
Recreation equipment certification or training.
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.

Responsibilities

Provide guests with information about recreation facilities and activities.
Encourage, recruit, register, and schedule guests for recreation activities.
Promote a fun and relaxing atmosphere and communicate recreation facility rules for guest safety and welfare.
Observe activity in recreational facilities and respond according to local procedures during emergencies.
Provide cashier services and process payments for equipment rentals, activities, facility rentals, and retail sales.
Assist with private functions, group activities, and events in recreation facilities.
Identify situations in which guests may be unable to participate safely and inform a supervisor or manager.
Provide assistance to injured guests until emergency medical services arrive.
Clean and maintain recreation facilities, equipment, and supplies.
Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Read and visually verify information, inspect tools and equipment, and enter and locate work-related information using computers or point-of-sale systems.
Perform other reasonable job duties as requested.