Front Desk Agent

AccorHotel • Chicago, IL

21d

About The Position

As a Front Desk Agent at Fairmont Chicago, Millennium Park, you will look after guests from arrival through departure, helping ensure a memorable stay. You will provide professional, friendly service, assist guests with hotel facilities, follow department and safety standards, and promote hotel amenities and opportunities to enhance guest stays. The position is permanent and full-time, with compensation of $25.41 per hour. Candidates must be legally eligible to work in the United States. Applicants are required to create a profile and complete a questionnaire through Fairmont’s partner AssessFirst after applying for candidacy to be considered.

Requirements

• A service-focused personality.
• Availability to work a variety of shifts, including mornings, evenings, overnights, weekends, and holidays.
• Computer literacy.
• Professional appearance and demeanor.
• Passion for guest service and ability to anticipate guest needs.
• Ability to work in a team environment.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage conflicting priorities.
• Fluency in English.
• Must be legally eligible to work in the United States.
• Completion of the mandatory AssessFirst profile and questionnaire after applying.

Nice To Haves

• Previous Front Desk experience is preferred.
• Opera experience is an asset.
• Additional language proficiency is a plus.

Responsibilities

• Greet guests, check them in, respond to requests, and settle accounts while providing exceptional service and following service standards.
• Take initiative to create a personalized guest experience.
• Consistently provide professional, friendly, and engaging service.
• Assist guests with information about hotel facilities in a helpful and informative manner.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Promote hotel facilities and identify opportunities to enhance guest stays through upselling.
• Perform other duties as assigned.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide.
• Opportunity to develop talent and grow within the property and across the world.
• Opportunity to make a difference through Corporate Social Responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed