Front Desk Agent

Island Hospitality Management•Phoenix, AZ

21d

About The Position

Island Hospitality is seeking a part-time Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The employee will regularly be required to stand, sit, or walk for extended periods. Island Hospitality provides a formalized training and development program intended to support employee development and career growth, with tools and resources for team members to build on prior experience and pursue opportunities within the company.

Requirements

Highly motivated team player with strong initiative and a desire for achievement.
Effective at handling workplace problems.
Ability to work well in stressful situations.
Professional and courteous manner with outstanding communication skills.
Ability to work in a fast-paced environment.
Ability to stand, sit, or walk for extended periods.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Provide excellent guest service and remain readily available and approachable to guests.
Anticipate, prevent, identify, and solve workplace problems as necessary.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program.
Referral bonus program.