Front Desk Agent

The University Inn at Emory•North Decatur, GA

21d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and provides warm, professional service throughout their stay. The role supports a welcoming, seamless guest experience through check-in and check-out, reservation handling, responding to inquiries and concerns, and sharing information about hotel services and local attractions. The agent reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience. The position requires eligibility to work in the United States, effective English communication, physical abilities including sitting, standing, bending, kneeling, and lifting as required—with or without reasonable accommodations—and availability for a flexible schedule that may include evenings, weekends, and holidays. A warm, professional demeanor reflecting HVMG’s Culture of Excellence is also required.

Requirements

Eligible to work in the United States.
Ability to read, write, and communicate effectively in English.
Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
A warm, professional demeanor that reflects HVMG’s Culture of Excellence.
A combination of education and experience.