Flexible Front Desk Agent

Marriott • Arlington, VA

7d • $23 - $26

About The Position

Guest Experience Experts create memorable and unique guest experiences by delivering a wide range of services throughout each guest’s stay. They take initiative, move around their workspace as needed, process operational needs, address guest requests, complete reports, and share information about local highlights, making transactions part of the overall guest experience.

The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, appearance, and communication. Guest Experience Experts may stand, sit, or walk for extended periods and perform hands-on tasks, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. They also perform other reasonable job duties as requested.

The Ritz-Carlton expects associates to deliver its Gold Standards graciously and thoughtfully, and to learn and exemplify its Employee Promise, Credo, and Service Values. The company describes its culture as empowering associates to be creative, thoughtful, and compassionate, and is committed to equal opportunity and non-discrimination.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as preferred.
• No supervisory experience is listed as preferred.
• No license or certification is listed as preferred.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests throughout their stay and help create memorable experiences.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.
• Learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED