Front Desk Agent

Marriott Vacations Worldwide•Orlando, FL

11d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps provide Owners and guests with experiences that create memorable vacation moments. The role checks Owners and guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve issues. It also includes answering and routing telephone calls and may include bellman and runner duties depending on the property or location. Specific duties may vary by property, team size, or facility.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Be able to reach overhead and below the knees, bend, twist, pull, and stoop, and stand, sit, or walk for extended periods.
Be able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
A background check and drug screening may be required, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, local areas of interest, and activities.
Listen and respond positively to guest questions, concerns, and requests, contacting other departments to help resolve issues.
Identify and explain room features, such as use of room keys and locations of ice and vending areas.
Follow up with Owners and guests to ensure requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals.
Follow company policies and safety procedures.

Benefits

Competitive pay; listed hourly rate is $20.05.
Medical, dental, vision, and 401(k) opportunities.
Travel discounts.
Credit union membership.
Tuition reimbursement.
Professional counseling and family support.
Growth and development opportunities.
Free on-site parking.
Discounts at on-site food and beverage outlets while on duty.
Work shoe credit through Shoes for Crews twice a year.
Quarterly celebrations, including food trucks, Associate of the Month, Associate Appreciation Week, and birthday and holiday celebrations.
Guest Satisfaction Survey awards of up to $100 a month if department-specific goals are met.