Front Desk Agent

The Global Ambassador Hotel • Phoenix, AZ

11d • Onsite

About The Position

As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.

Requirements

• Minimum of 1+ year of front desk or guest service experience preferred
• Luxury hotel and/or Forbes Five-Star standard experience preferred
• High school diploma or equivalent required
• Excellent verbal communication skills with a strong customer service focus
• Basic computer proficiency, including familiarity with hotel or reservation software
• Ability to work flexible schedules, including overnights, weekends, and holidays
• Proof of eligibility to work in the United States is required

Responsibilities

• Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
• Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
• Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
• Manage check-in and check-out processes accurately while maintaining up-to-date guest information
• Monitor occupancy levels and proactively recommend room upgrades when appropriate
• Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities
• Offer thoughtful, personalized recommendations based on guest interests and preferences
• Handle multiple tasks efficiently while maintaining a high standard of customer service
• Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction
• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
• Maintain a positive and professional demeanor

Benefits

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED