Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Ottawa • Atlantic City, NJ

22d

About The Position

Under the direction of the Front Desk Manager / Shift Manager, the Front Desk Agent is responsible for functions concerning hotel guests’ arrivals, departures, and hotel services. The role includes greeting guests, supporting registration and reservation needs, responding to requests, sharing information about the property and local attractions, and coordinating with other departments. The agent also follows property protocols, including wiping down high-touch surfaces before registering guests, and may assist Rooms Control based on coverage and business demands.

Requirements

• High school diploma or equivalent education.
• Strong mathematical skills specific to the position’s responsibilities.
• Ability to communicate effectively in English with guests regarding the position’s duties and responsibilities.
• Ability to work flexible schedules, including nights, weekends, and holidays, as required.

Nice To Haves

• Minimum front desk or hotel experience preferred.

Responsibilities

• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process.
• Maintain thorough knowledge of the property and local attractions, advise guests, and distribute reading material.
• Communicate with Customer Care about future reservations via telephone calls.
• Assist with booking reservations for walk-in guests.
• Respond to guest requests and communicate with other departments about those requests.
• Offer alternative options when guest requests cannot be satisfied.
• Offer bell assistance to each guest upon departure.
• Assist Rooms Control based on coverage and business demands.
• Follow property protocols and guidelines, including wiping down high-touch surfaces before registering guests.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, prescription, life, accident, pet, and legal benefits.
• 401(k) with match.
• Paid time off.
• Holiday pay.
• Free meals, uniforms, and parking.
• Discounts at Hard Rock properties around the globe.
• Eligibility to participate in the discretionary annual bonus program.
• Training and leadership development programs.
• Wellness programs, including onsite information and fitness seminars.
• Team Member Resource Groups.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED