Front Desk Agent - Hotel Operations
About The Position
The Front Desk Agent provides courteous front desk services to guests by delivering products and services that contribute to a pleasant hotel stay and overall gaming experience. The role handles guest registration and payment, resolves billing discrepancies, promotes property amenities, and responds to guest requests and questions. The position is typically performed in the hotel lobby in a fast-paced, guest-smoking environment with constant public interaction and excessive noise. It requires standing and walking for the full work period and extensive data entry. The company gives employment preference to members of the Seminole Tribe who meet job requirements, followed by members of other federally recognized Native American Tribes. Before beginning employment, candidates must obtain gaming licensure by successfully completing a background check through Seminole Gaming Compliance and Regulations; checks may include credit and criminal background checks and a drug screen. Management may revise the job or assign different tasks as circumstances change.
Requirements
- High school diploma or GED.
- Six months of Front Desk/Hotel Operations experience.
- Strong interpersonal and customer relations skills to ensure guest satisfaction.
- Exceptional phone etiquette.
- Ability to stand for long periods.
- Technological savvy and ability to operate a computer and enter information.
- Basic math skills to accurately calculate and process guest payments.
- Ability to follow procedures in standard situations involving specific steps.
- Ability to stand and walk 100% of the time and perform extensive data entry.
- Ability to frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
- Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
- Successful completion of required background checks and gaming licensure before beginning employment.
Responsibilities
- Register arriving guests by completing the appropriate paperwork and obtaining payment information.
- Settle departing guests’ account balances by accepting payment and handling the cash drawer.
- Investigate and resolve general billing discrepancies.
- Engage guests in property promotions and amenities to help them enjoy casino and hotel offerings during current and future visits.
- Respond to guest inquiries about entertainment and attractions and provide general information about the hotel.
- Promote positive public and employee relations.
- Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.
- Monitor work areas to ensure cleanliness standards are met and customer requests are addressed.
Benefits
- Comprehensive benefits package intended to support health and well-being, future planning, and work-life balance; benefits may vary by employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
