Hotel Front Desk Agent

Buffalo Lodging • Brockton, MA

8d • Onsite

About The Position

Buffalo Lodging Associates is seeking a Guest Service Representative for the Residence Inn by Marriott Boston Brockton/Easton, an 88-suite hotel in Brockton, Massachusetts. The role welcomes guests and supports their stay by completing check-in and check-out, handling reservations and payments, responding to guest requests, and sharing information about hotel services and amenities. The position requires availability across weekday and weekend shifts, including morning shifts from 7:00 a.m. to 3:00 p.m. and evening shifts from 3:00 p.m. to 11:00 p.m.; the typical shift is 3:00 p.m. to 11:00 p.m.

Buffalo Lodging Associates is a hotel management company based in Canton, Massachusetts, founded in 1996. It owns and manages 50 hotel properties and partners with hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotels International. The company describes its culture as centered on Excellence, Passion, Integrity, and Inclusion.

The position pays $19 per hour, paid weekly. Buffalo Lodging Associates offers a range of benefits, including insurance, retirement savings, paid time off, tuition reimbursement, hotel discounts, wellness programs, and learning and development opportunities. The company provides equal employment opportunities and prohibits discrimination and harassment in accordance with applicable laws.

Requirements

• Customer service experience.
• A valid driver's license and an acceptable driving history, subject to company approval.

Nice To Haves

• Customer service experience in a hotel setting is preferred.
• A high school diploma or equivalent is preferred.
• Computer knowledge, including intranet, a property management system, Word, and Excel, is strongly preferred.

Responsibilities

• Greet guests and complete check-in and check-out procedures in the property management system, obtaining and storing relevant information.
• Handle cash, credit card information, and goods at the property.
• Identify guests’ needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers, provide excellent service, and enter information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.

Benefits

• $19 per hour, paid weekly.
• Medical, dental, and vision insurance.
• Competitive 401(k) retirement savings plan with generous employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for the employee, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED