Hotel Front Desk Agent

Buffalo Lodging Associates, LLC • Wayne, NJ

2d • Onsite

About The Position

The Guest Services Representative/Front Desk Agent is the face of the hotel and provides superior service to guests at the Hilton Garden Inn in Wayne, New Jersey. The hotel has 125 guest rooms and suites and is owned and managed by Buffalo Lodging Associates.

The role includes welcoming guests and completing check-in and check-out procedures in the property management system, handling cash and credit card information, responding to guest needs and requests, and sharing information about hotel services and amenities. The agent also takes reservations by phone, enters information into the hotel management system, and updates or cancels reservations as requested.

Typical schedules include morning shifts from 7 AM to 3 PM and evening shifts from 3 PM to 11 PM. Weekend and holiday availability is needed.

Requirements

• Customer service experience; experience in a hotel setting is preferred.
• High school diploma or equivalent is preferred.
• Computer knowledge, including intranet, property management systems, Word, and Excel, is strongly preferred.
• Must have a valid driver's license and an acceptable driving history, subject to company approval.

Nice To Haves

• Marriott experience is a plus.
• Customer service experience in a hotel setting.
• High school diploma or equivalent.
• Computer knowledge including intranet, property management systems, Word, and Excel.

Responsibilities

• Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers, provide excellent service, and enter reservation information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.

Benefits

• Paid weekly (every Friday).
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED