Hotel Front Desk agent

Concord Hospitality Enterprises • Smyrna, TN

5d

About The Position

The Hotel Front Desk Agent works at the hub of the hotel and interacts frequently with guests. The role is central to the guest experience and calls for a proactive, responsive, caring, and responsible approach. The agent provides courteous, professional hospitality, handles guest concerns, payments, calls, messages, and communications with hotel departments, and maintains knowledge of safety and emergency procedures. Common Oaks Lodging describes its culture as respectful and associate-focused, with opportunities for development and career advancement.

Requirements

• Passion for serving others.
• Proactive, responsive, and caring approach.
• Engaging manner, winning personality, and high sense of responsibility.
• Pride in work, the hotel, and the employer, with a focus on exceeding guest expectations.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages respectfully and professionally while protecting privacy.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.
• Engaging associate activities on property.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed