Hotel Front Desk Agent

Tru by Hilton Port St. Lucie•Port Saint Lucie, FL

6d•Onsite

About The Position

At Tru by Hilton Port St. Lucie, the Front Desk Agent is the face of the hotel, delivering outstanding service and helping ensure each guest’s stay is smooth, friendly, and memorable. As a member of the front office team, this role assists guests from check-in through check-out and coordinates with other departments to provide high-quality hospitality.

Requirements

Excellent communication and customer service skills.
Detail-oriented and able to multitask in a fast-paced environment.
High school diploma or equivalent required.
Dependable, professional, and team-oriented.
Flexible availability, including weekends and holidays.

Nice To Haves

Previous hotel front desk or customer service experience is preferred.
Familiarity with hotel systems and reservations is a plus.

Responsibilities

Greet guests warmly and handle check-ins and check-outs smoothly.
Answer phones, manage guest inquiries, and resolve issues promptly.
Process reservations, cancellations, and modifications by phone, in person, and through the hotel system.
Communicate guest needs with housekeeping, maintenance, and other departments.
Handle payments, balance cash drawers, and process transactions accurately.
Manage guest accounts and update internal systems.
Operate the hotel’s switchboard and wake-up call system.
Monitor reservations and room availability to maximize occupancy.
Maintain a clean and organized front desk area.
Complete shift checklists and hand off effectively to the next team member.