Front Desk Agent Jobs

About The Position

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume customer-facing industry.
• Excellent computer skills.
• Team spirit.
• Ability and willingness to work a variety of shifts, including days, evenings, and weekends.

Nice To Haves

• Marriott brand experience.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information, confirming guest details and room rates, selecting rooms, and coding electronic keys.
• Assist guests with check-out and ensure rooms and services are correctly accounted for.
• Use the point-of-sale system to handle cash, process credit and debit cards, record other forms of payment, convert foreign currency, make change, and process gift certificates and cards.
• Maintain thorough knowledge of room categories, rates, packages, promotions, the local area, and other hotel information; answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions that support guest satisfaction.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Discounts at Marriott brand properties worldwide.
• Free bus pass.
• Health and wellness programs.
• Learning and development opportunities.