Front Desk Agent

MCR • Pompano Beach, FL

21d • $16 - $17

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, responding to concerns, understanding hotel amenities and rates, supporting hotel events, answering calls, and completing check-ins and check-outs. Agents contact guests after check-in to confirm their rooms meet expectations and receive and document incoming mail as required by the shift checklist.

All team members are expected to help maintain clean, organized, and safe guest and back-of-house areas, including pitching in to clean guest rooms and public spaces when needed. The role also requires accurate and timely completion of operational checklists and shift handover reports, wearing a clean approved uniform and nametag, and communicating and collaborating professionally with colleagues. Success is assessed through guest satisfaction, management ratings, cleanliness inspections, guest reviews, and checklist tracking.

The position requires working effectively in a busy, sometimes high-pressure hotel environment and following established procedures. The employee may be asked to perform other job-related duties as assigned. The job description states that employment is at will and does not create an employment contract.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
• Must be able to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range.
• May occasionally be required to lift packages or general office equipment.
• Hospitality, service, consumer-facing franchise, or related-field experience is preferred.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Provide a friendly and efficient guest arrival and departure experience by completing check-ins and check-outs in a timely manner.
• Contact guests after check-in to confirm their room is satisfactory and determine whether they need anything else.
• Handle challenging guest situations and resolve concerns with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, room rates, and promotions.
• Be aware of and support hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Receive and document incoming mail as required by the daily shift checklist.
• Help keep front- and back-of-house areas clean, organized, and safe, including cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain the required grooming standards.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Arrive on time, follow scheduled clock-in and clock-out procedures, take breaks at designated times, and provide call-out notice as directed.
• Perform other job-related duties as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed