Front Desk Agent Jobs

About The Position

Requirements

• Clearly and pleasantly communicate in spoken and written English, in person and by telephone.
• Strong customer-relations skills and commitment to guest satisfaction; enjoys public contact and can handle upset or angry guests.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation, with the ability to enter information accurately and efficiently into computer systems.
• Previous cashier experience or basic accounting skills.
• Ability to work quickly and thoroughly under pressure and attend to multiple tasks at once.
• Knowledge of hotel facilities and features, and of the local area and surrounding communities.
• Ability to maintain excellent attendance and punctuality.
• Ability to stand for long periods of time.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Welcome guests, visitors, and staff warmly and professionally, giving prompt attention and offering assistance.
• Register guests with advance reservations and assist visitors seeking accommodations.
• Set up accurate guest accounts according to preferences, accommodate room changes, and settle accounts at checkout.
• Promote and provide accurate information about hotel rates, promotions, room types, services, amenities, restaurant offerings, and the hotel’s historical significance.
• Inform guests about city attractions, community events, and nearby areas of interest.
• Address guest issues and special requests; listen empathetically to service failures, promptly inform Management, and implement an appropriate service recovery response.
• Process payments and follow accounting procedures and cash-handling policies.
• Maintain proper key control and follow security measures and safety procedures, including life-safety and emergency/fire evacuation protocols.
• Work cooperatively with front office and administration staff, including Valets, Bellman, Sales, and Accounting; communicate pertinent guest information to designated departments and personnel.
• Handle lost-and-found items properly and report accidents, injuries, unsafe conditions, and maintenance issues to Management or Maintenance.
• Maintain guest and hotel confidentiality; follow uniform and grooming standards; participate in ongoing training; and perform other duties as assigned.