Front Desk Agent

Vacatia • Weston, FL

20d • Onsite

About The Position

Vacation Village at Weston is seeking a Front Desk Associate to serve as the first point of contact for resort guests. The role focuses on creating a welcoming atmosphere, delivering exceptional customer service, and helping ensure smooth front desk operations. The position is located at 16461 Racquet Club Rd, Weston, FL 33326, with a pay rate of $16 per hour.

The Front Desk Associate greets guests, supports them from check-in through check-out, responds to inquiries, and resolves issues. The role also handles room assignments, reservations, billing, payments, cash transactions, daily arrival preparation, key control, and registration audits while maintaining guest confidentiality and security. The associate collaborates with the team and supports additional tasks as needed.

Requirements

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Ability to stay organized in a busy environment.
• Tech-savvy and willing to learn new systems.
• Detail-oriented and trustworthy when handling guest information.
• Flexibility to work weekends and holidays as needed.

Nice To Haves

• Previous hospitality or customer service experience.

Responsibilities

• Greet guests and provide customer service from check-in through check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing accurately.
• Process payments and handle cash transactions.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Follow confidentiality and security protocols.
• Collaborate with the team to support smooth operations.
• Take initiative and assist with tasks as needed.

Benefits

• Welcoming, team-oriented resort environment.
• Opportunities to grow within hospitality and resort operations.
• Opportunity to help create memorable guest experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed