Front Desk Agent
About The Position
Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced and sometimes stressful environment. Scheduling may be flexible, and weekly hours vary according to guest occupancy, season, staffing, and other factors; the company does not guarantee a specific number of hours per week. Island Hospitality provides a formal training and development program intended to support employee development and career growth. Team members can build on prior experience and use company tools and resources to pursue further opportunities.
Requirements
- Be a highly motivated team player with strong initiative and a desire for achievement.
- Effectively handle workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
- Work well in stressful situations.
- Stand, sit, or walk for extended periods.
Responsibilities
- Check in and check out hotel guests.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
- Remain approachable and provide excellent guest service.
Benefits
- Medical, dental, and vision insurance.
- Health savings account and flexible spending account plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits for transit and parking.
- Pet insurance.
- Paid time off and payroll incentives for annual wellness exams.
- Employee assistance program.
- Wellness subscriptions providing access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free hotel room nights and employee discounts within the hotel brand.
- Discounts for friends and family within the hotel brand.
- Team member recognition and bonus.
- Discounted tickets to theme parks, musicals, movies, and other activities through Tickets at Work.
- Career growth through an in-house training program with a path personalized to employee goals.
- Referral bonus program for any company location.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
