Front Desk Agent ("Agente de Recepcion")

Azul Hospitality•Springdale, UT

20d•$19 - $19•Onsite

About The Position

The Front Desk Agent performs guest-facing duties in a pleasant, professional, and efficient manner, primarily supporting registration, checkout, cashiering, reservations, and guest requests to help ensure a positive guest experience. The role also involves communicating with other hotel departments, maintaining accurate financial and guest-service records, and keeping the lobby organized and clean. The position requires adherence to hotel privacy, security, safety, attendance, grooming, and operating procedures. Staff may work varying schedules according to hotel business needs and must attend scheduled training sessions and meetings. Other reasonable duties may be assigned by managers or supervisors.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Basic computer skills and basic computational ability.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, collect accurate information, and resolve conflicts.
Strong attention to detail and organizational skills.
Ability to work independently and demonstrate issue-resolution and analytical skills.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Regular attendance and punctuality; ability to work varying schedules based on hotel business needs and attend scheduled training and meetings.
Ability to stand and remain mobile for up to four hours at a time and maneuver between simultaneous functions and limited spaces.
Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity; occasional bending, stooping, squatting, and stretching for cleaning tasks.
Finger dexterity to operate computers, printers, a 10-key adding machine, multi-line telephone, filing cabinets, fax machines, photocopiers, a dolly, and other office equipment.

Nice To Haves

Experience in the hospitality industry.
Experience in a front-desk or customer-service role.

Responsibilities

Greet and welcome guests upon arrival and complete front-desk registration and checkout.
Accept guest payments, maintain a house bank, prepare accurate daily receipt reports and deposits, cash checks, exchange currency, and balance the cash drawer.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, assist with reservations, and identify opportunities to upsell or improve a guest’s stay.
Review daily arrival reports and verify special-request reservations, room assignments, VIP identification, billing arrangements, deposits, and notifications to other departments.
Stay informed about promotions, daily activities, arriving VIPs, groups and conferences, special requests, and scheduled shuttles.
Answer and transfer telephone calls promptly and correctly.
Coordinate with other departments to address guest needs.
Log guest requests and room defects in the appropriate system, then follow up to confirm resolution to the guest’s satisfaction.
Answer questions about hotel policies, services, registration, shopping, dining, entertainment, travel directions, and local attractions.
Maintain knowledge of the hotel, its services and facilities, and the surrounding city and attractions.
Maintain lobby cleanliness and organization.
Assist with mail, packages, facsimiles, and guest items.
Attend scheduled training, departmental meetings, and hotel meetings.
Follow company, safety, security, privacy, and departmental procedures; report maintenance problems, safety hazards, accidents, or injuries.
Maintain a neat, clean, and well-groomed appearance in accordance with hotel standards.
Perform other reasonable duties as requested by direct or indirect supervisors.