Front Desk Agent ("Agente de Recepcion")

Azul Hospitality•Santa Barbara, CA

3d•$18 - $20•Onsite

About The Position

The Front Desk Agent performs guest-facing duties in a pleasant, professional, and efficient manner, primarily supporting guest needs through registration, checkout, cashiering, and other activities that contribute to a positive guest experience. The position is at Courtyard Santa Barbara Downtown in Santa Barbara, California, and is listed as full-time/part-time with a salary range of $18.00–$20.00 per hour and any shift. Staff may be required to work varying schedules based on hotel business needs and must attend scheduled training sessions and meetings. The role requires maintaining knowledge of hotel services, facilities, policies, and local attractions; coordinating with other departments to support guest needs; following company, privacy, security, and safety procedures; and maintaining a neat, clean, well-groomed appearance consistent with Azul Hospitality standards. The job description notes that its duties are not exhaustive and that additional reasonable duties may be assigned by supervisors.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customers with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills with close attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and maintain well-paced mobility for up to four hours, maneuver between simultaneous functions and in limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity; occasionally bend, stoop, squat, and stretch for cleaning tasks.
Finger dexterity to operate office equipment and perform picking, pinching, typing, and substantial wrist and hand movements.
Regular attendance and availability for varying schedules based on hotel business needs; attendance at scheduled training sessions and meetings is required.

Nice To Haves

Experience in the hospitality industry.
Experience in a front-desk or customer-service role.

Responsibilities

Greet and welcome guests upon arrival and complete front-desk registration and checkout.
Accept guest payments at registration and checkout; maintain a house bank, make deposits, and prepare accurate daily receipt reports.
Cash checks, exchange currency, handle cash transactions accurately, and balance the cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, assist with reservations, identify upselling opportunities, and inform guests about ways to improve their stay.
Review daily arrival reports and check special-request reservations for room blocks, VIP identification, billing setup, deposits, and notifications to other departments.
Attend scheduled training, departmental meetings, and hotel meetings.
Stay informed about special promotions, daily activities, arriving VIPs, in-house groups and conferences, special requests, and scheduled shuttles.
Follow safe work habits and company procedures, including privacy and security protocols.
Answer calls promptly and accurately transfer calls to appropriate departments.
Coordinate and cooperate with other departments to meet guest needs.
Log guest requests and room defects in the appropriate system, and follow up after requests are completed or defects repaired to confirm guest satisfaction.
Answer inquiries about hotel policies, services, registration, shopping, dining, entertainment, and directions.
Maintain knowledge of the hotel, its services and facilities, the city, and local attractions.
Maintain lobby cleanliness and organization.
Assist with mail, packages, facsimiles, and guest items.
Assist with guest inquiries; report maintenance problems, safety hazards, accidents, or injuries; and perform other reasonable duties requested by supervisors.
Maintain regular attendance and comply with hotel rules and regulations.
Maintain a neat, clean, and well-groomed appearance in accordance with property grooming and uniform standards.