Front Desk Agent ("Agente de Recepcion")

Azul Hospitality•Santa Barbara, CA

3d•$18 - $20•Onsite

About The Position

The Front Desk Agent performs guest-facing duties in a pleasant, professional, and efficient manner, primarily supporting guest needs through registration, checkout, cashiering, bookings, and general assistance. The position contributes to a positive guest experience by providing accurate information, coordinating requests with other hotel departments, and following hotel procedures for guest privacy, safety, and security. The role is based inside the Courtyard Santa Barbara Downtown. The schedule may vary to reflect hotel business needs, and attendance at scheduled training sessions and meetings is required. Staff must maintain a neat, clean, well-groomed appearance in accordance with Azul Hospitality standards and comply with hotel rules and regulations.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail orientation and strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven ability to work independently, strong issue-resolution skills, and analytical skills with attention to detail.
Ability to meet the physical demands of the position, including standing and moving for up to four hours at a time, lifting up to 45 pounds, pushing and pulling carts or equipment weighing up to 250 pounds, and performing the listed movements and office-equipment tasks.
Regular attendance and compliance with hotel rules, safety and security policies, and grooming and uniform standards.

Nice To Haves

Experience in the hospitality industry.
Experience in a front-desk or customer-service role.

Responsibilities

Greet and welcome guests upon arrival and complete front-desk registration and checkout.
Accept guest payments, maintain a house bank, prepare daily deposits and accurate receipt reports, cash checks, exchange currency, and balance the cash drawer.
Acknowledge rewards members and returning guests.
Take and manage bookings, assist with reservations, identify upselling opportunities, and explain ways to improve guests’ stays.
Review daily arrival reports and check special-request reservations for room assignments, VIP identification, billing setup, deposits, and notification of other departments.
Stay informed about promotions, daily activities, arriving VIPs, groups and conferences, special requests, and scheduled shuttles.
Attend scheduled training sessions, departmental meetings, and hotel meetings.
Follow safe work practices and comply with guest privacy and security protocols, departmental procedures, and company policies.
Answer and transfer telephone calls promptly and correctly.
Coordinate with other departments to meet guest needs.
Log guest requests and room defects in the appropriate system, then follow up after requests are completed or defects repaired to confirm guest satisfaction.
Answer questions about hotel policies and services, registration, shopping, dining, entertainment, travel directions, and local attractions.
Maintain extensive knowledge of the hotel, its services, and facilities, as well as general knowledge of the city and its attractions.
Maintain lobby cleanliness and organization.
Assist with mail, packages, facsimiles, and guest items.
Assist with guest inquiries and report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties assigned by managers or supervisors.