Front Desk Agent

Marriott Vacations Worldwide•Kaanapali, HI

20d

About The Position

As a Guest Services Agent at Marriott Vacations Worldwide, you will help Owners and guests create memorable vacation experiences in a supportive, friendly, and beautiful work environment. The role involves checking guests into their villas, explaining resort amenities and room features, responding to questions and requests, and coordinating with other departments to resolve issues. Depending on the property or facility, the position may also assist with bellman and runner duties. Specific duties may vary by property, team size, or facility.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Be able to reach overhead and below the knees, bend, twist, pull, and stoop, and stand, sit, or walk for an extended period.
Be able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
A background check and drug screening may be required, contingent on company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, local points of interest, and activities.
Listen and respond positively to guests’ questions, concerns, and requests; contact other departments to help resolve guest issues.
Explain room features to guests, such as use of room keys and locations of ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.