Front Desk Agent

The Westin St. Louis•St. Louis, MO

20d•Onsite

About The Position

The Front Desk Agent is the welcoming face of The Westin St. Louis and helps ensure guests feel valued and cared for throughout their stay. The role provides exceptional customer service, manages guest arrivals and departures, responds to inquiries and concerns, and works with other departments to support a seamless guest experience. The position requires customer-service experience, cash handling, computer proficiency, strong communication and organizational skills, and availability for flexible schedules that include evenings, weekends, and holidays.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs efficiently and accurately.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and take a proactive approach to guest satisfaction.