Front Desk Agent ("Agente de Recepcion")

Azul Hospitality•Springdale, UT

3d•$19 - $19•Onsite

About The Position

The Front Desk Agent performs guest-focused duties in a pleasant, professional, and efficient manner, primarily involving registration, checkout, and cashiering to contribute to a positive guest experience. The role also supports reservations, guest requests, communication with hotel departments, and front desk operations. Staff are expected to follow company, safety, security, privacy, and hotel procedures; attend scheduled training and meetings; maintain a neat, clean, and well-groomed appearance; and work varying schedules as hotel business needs require.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to gather accurate information to resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven ability to work independently; strong issue-resolution and analytical skills with attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Regular attendance; ability to attend scheduled training and meetings and work varying schedules according to hotel business needs.

Nice To Haves

Experience in the hospitality industry.
Experience in a front desk or customer service role.

Responsibilities

Greet and welcome guests upon arrival.
Complete guest registration and checkout, accept payments, maintain a house bank, prepare daily deposits and receipt reports, cash checks, exchange currency, and balance the cash drawer.
Recognize rewards members and returning guests; manage bookings, assist with reservations, and identify upselling opportunities.
Review daily arrival reports and verify special-request reservations, room blocks, VIP identification, billing arrangements, deposits, and notifications to other departments.
Stay informed about promotions, daily activities, VIP arrivals, groups and conferences, special requests, and scheduled shuttles.
Attend scheduled training sessions, departmental meetings, and hotel meetings.
Follow safe work practices and comply with privacy, security, departmental, and company procedures.
Answer and transfer calls promptly and correctly; coordinate with other departments to address guest needs.
Log guest requests and room defects in the appropriate system and follow up after requests or repairs to confirm resolution to guests’ satisfaction.
Answer questions about hotel policies and services, registration, shopping, dining, entertainment, and directions; maintain knowledge of hotel facilities, services, the city, and local attractions.
Maintain lobby cleanliness and organization.
Assist with mail, packages, facsimiles, and guest items.
Assist with guest inquiries, report maintenance problems, safety hazards, accidents, or injuries, and perform other reasonable duties assigned by managers or supervisors.
Maintain regular attendance and comply with hotel rules and grooming and uniform standards.