Front Desk Agent ("Agente de Recepcion")

Azul Hospitality • Phoenix, AZ

5d • Onsite

About The Position

The Front Desk Agent performs guest-service duties in a pleasant, professional, and efficient manner, primarily involving guest registration, checkout, cashiering, and responding to guest needs. The role contributes to a positive guest experience at the pre-opening AC Hotel by Marriott and Element by Westin in Phoenix. Staff may be required to work varying schedules based on hotel business needs and attend scheduled training sessions and meetings. The position requires regular attendance and compliance with company rules, safety and security policies, procedures, grooming standards, and applicable privacy protocols.

Requirements

• High school diploma or equivalent required.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills.
• Knowledge of complex mathematical calculations and computer programs.
• Excellent leadership capability and customer relations skills.
• Detail-oriented, with strong organizational and communication skills.
• Basic computer skills and computational ability.
• Ability to deal effectively with internal and external customers, including exercising patience, tact, and diplomacy, collecting accurate information, and resolving conflicts.
• Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
• Self-driven and able to work independently; strong issue-resolution and analytical skills with attention to detail.
• Ability to stand and maintain mobility for up to four hours, maneuver between simultaneous activities, work in limited space, and reach other hotel departments promptly.
• Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
• Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity; occasionally bend, stoop, squat, and stretch for cleaning tasks.
• Finger dexterity and wrist and hand movement sufficient to operate computers, printers, a 10-key adding machine, multi-line telephone, filing cabinets, fax machines, photocopiers, dollies, and other office equipment.
• Ability to communicate continuously with staff, guests, and supervisors and to observe product quality and signs of emergency situations.
• Regular attendance and ability to work varying schedules according to hotel business needs.

Nice To Haves

• Experience in the hospitality industry preferred.
• Experience in a front-desk or customer-service role preferred.

Responsibilities

• Greet and welcome guests upon arrival and complete front-desk registration and checkout.
• Accept guest payments, maintain a house bank, deposit receipts, prepare accurate daily reports, cash checks, exchange currency, and balance the cash drawer.
• Recognize rewards members and returning guests; manage bookings, assist with reservations, and identify up-selling opportunities.
• Review daily arrival reports and verify special-request reservations, room assignments, VIP identification, billing arrangements, deposits, and notifications to other departments.
• Stay informed about promotions, daily activities, arriving VIPs, groups and conferences, special requests, and scheduled shuttles.
• Attend scheduled training, departmental meetings, and hotel meetings.
• Follow safe work habits and comply with privacy, security, departmental, company, and safety procedures.
• Answer and transfer calls promptly and correctly; respond to inquiries about hotel policies, services, registration, shopping, dining, entertainment, and directions.
• Coordinate with other departments to meet guest needs; log guest requests and room defects, and follow up to confirm resolution.
• Maintain extensive knowledge of the hotel, its services and facilities, and local attractions.
• Maintain lobby cleanliness and organization.
• Assist with mail, packages, facsimiles, and guest items.
• Respond to guest inquiries, report maintenance problems, safety hazards, accidents, or injuries, and perform other reasonable duties assigned by supervisors.
• Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.
• Maintain regular attendance and comply with hotel rules and regulations.

Benefits

• Competitive compensation and performance-based rewards.
• Comprehensive employee benefits package designed to support well-being.
• Career growth and advancement opportunities.
• Supportive, collaborative team culture.
• People-first culture emphasizing trust, open communication, mutual respect, honesty, and accountability.
• Opportunity to work with recognized hospitality brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED