Front Desk Agent ("Agente de Recepcion")

Moxy Portland•Portland, OR

11d•$19 - $21•Onsite

About The Position

The Front Desk Agent performs guest-facing duties in a pleasant, professional, and efficient manner, primarily handling registration, checkout, cashiering, and other guest needs to contribute to a positive guest experience. The role includes managing bookings and reservations, answering questions about hotel services and local attractions, coordinating guest requests with other departments, and maintaining lobby cleanliness and organization. The position may also involve handling mail, packages, facsimiles, and guest items, and performing other duties assigned by a manager or supervisor. The role requires adherence to company, hotel, privacy, security, and safety procedures; regular attendance; and participation in scheduled training sessions and meetings. Schedules may vary to reflect hotel business needs. Staff must maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property-specific standards. The position is based inside a hotel, with moderate temperatures controlled by hotel environmental systems.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution ability, analytical skills, and attention to detail.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to meet the physical demands of the position, including lifting, pushing, pulling, standing, and movement as described.

Nice To Haves

Experience in the hospitality industry.
Experience in a front desk or customer service role.

Responsibilities

Greet and welcome guests upon arrival and complete front-desk registration and checkout.
Accept guest payments, maintain a house bank, make deposits, and prepare accurate daily receipts reports.
Cash checks, exchange currency, handle cash transactions, and balance the cash drawer.
Acknowledge rewards members and returning guests.
Manage guest bookings, identify upselling opportunities, and inform guests about ways to improve their stay.
Review daily arrival reports and verify special-request reservations, room blocking, VIP identification, billing arrangements, deposits, and notifications to other departments.
Attend scheduled training, departmental meetings, and hotel meetings.
Stay informed about promotions, daily activities, arriving VIPs, groups and conferences, special requests, and scheduled shuttles.
Follow safe work practices and comply with privacy, security, departmental, and company procedures.
Answer calls promptly and correctly transfer them to the appropriate departments.
Coordinate with other departments to address guest needs.
Log guest requests and room defects in the appropriate system, then follow up after requests or repairs to confirm guest satisfaction.
Answer inquiries about hotel policies, services, registration, shopping, dining, entertainment, and directions.
Maintain knowledge of the hotel, its services and facilities, and local attractions.
Maintain lobby cleanliness and organization.
Assist with booking reservations and handling mail, packages, facsimiles, and guest items.
Assist with guest inquiries; report maintenance problems, safety hazards, accidents, or injuries; follow company and safety and security policies; and perform other reasonable duties as requested by supervisors.
Maintain regular attendance and comply with hotel rules and grooming and uniform standards.
Stand and move for periods of up to four hours; maneuver in limited space and move between hotel departments in a timely manner.
Lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
Perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity; occasionally bend, stoop, squat, and stretch for cleaning tasks.
Use fingers, wrists, and hands for picking, pinching, typing, and other substantial movements; operate office equipment as needed.