Front Desk Agent

Hacienda Del Sol Resort•Tucson, AZ

20d•Onsite

About The Position

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located in Tucson, Arizona, at the foothills of the Catalina Mountains. The Front Desk Agent delivers exceptional customer service by warmly welcoming guests, facilitating check-in and check-out, and responding to guest inquiries. The role requires knowledge of the resort’s services, activities, and amenities to provide accurate information and resolve guest concerns professionally and efficiently. This is a full-time, hourly position. Compensation includes a percentage of service charges, medical, dental, and vision benefits, and exclusive resort discounts. The role may require employees to move from their accustomed shift to other shifts based on business demands.

Requirements

Excellent customer service and communication skills.
Strong problem-solving and multitasking skills.
Ability to work in a fast-paced environment.
Ability to stand for long periods of time.
Basic knowledge of computers and computer systems.
Ability to move from an accustomed shift to other shifts when business demands require it.

Nice To Haves

Previous experience and knowledge working with hotel systems.

Responsibilities

Greet guests upon arrival and provide check-in instructions.
Ensure registration paperwork is completed properly.
Perform guest check-ins and check-outs.
Handle guest inquiries about hotel services, activities, and amenities in a timely and efficient manner.
Accept and process payments for guest stays.
Respond to and resolve guest complaints and inquiries.
Monitor guest requests for housekeeping and maintenance services.
Maintain a clean and organized front desk area.
Monitor front desk supplies and alert staff when restocking is needed.
Follow safety rules and proper security procedures.
Maintain common areas such as the lobby, ensuring safety and cleanliness.