Front Desk Agent
Fairfield Inn by Marriott (Crestline Hotels and Resorts)•Longmont, CO
•$18 - $18
About The Position
The Front Desk Agent assists guests with check-in and check-out, answers and processes incoming phone calls, and handles guest requests for services or information according to standard policies and procedures. The role focuses on guest satisfaction, positive guest relations, accurate front-desk transactions, and communication with hotel departments. The position offers potential career paths from Front Desk Supervisor through Area Vice President of Operations.
Requirements
- High school diploma or GED.
- One year of previous experience in a similar hotel position.
- Basic computer skills.
Responsibilities
- Resolve guest complaints and ensure guest satisfaction.
- Anticipate guests’ needs, respond promptly, and acknowledge guests regardless of workload or time of day.
- Maintain positive guest relations.
- Maintain current knowledge of hotel features and services, operating hours, room rates, packages and promotions, daily occupancy, expected arrivals and departures, and scheduled group activities.
- Obtain the assigned bank, verify the accuracy of contracted monies, and keep the bank secure.
- Answer department calls within three rings using the correct greeting and telephone etiquette.
- Process guest check-ins and verify registration-card information with guests.
- Obtain and enter supporting information for guest credit or payment methods, and collect cash when designated.
- Direct the Bell Person to escort guests and transport their luggage to their rooms.
- Handle overbooked and walk-in guests.
- Accept and record wake-up call requests.
- Monitor, send, and distribute guest faxes.
- Communicate relevant guest information, including special requests and amenity deliveries, to designated departments or personnel.
- Resolve room-status-report discrepancies with Housekeeping.
- Match the bucket check to the in-house guest ledger report and report discrepancies to the Manager.
- Process guest check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Benefits
- Medical, dental, and vision options
- Paid time off
- 401(k) savings plan with company match
- Volunteer opportunities
- Educational assistance
- Travel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
