Front Desk Agent

Onvo•Stroudsburg, PA

20d

About The Position

As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service. You will manage reservations, assist with inquiries, and contribute to a positive and efficient front office operation. This is a part-time role with a 3 PM–11 PM shift and required weekend availability. The listed duties and qualifications are illustrative but not exhaustive. Management may revise the job description and require other tasks when circumstances change, without notice. Onvo is an equal opportunity employer and does not tolerate discrimination. Applicants and team members are recruited, hired, promoted, and evaluated without regard to protected characteristics under applicable law.

Requirements

Proven experience in a customer service role, preferably in a hotel or hospitality setting.
Excellent verbal and written communication skills in English.
Proficiency with computer systems, including property management software (PMS) and Microsoft Office Suite.
Strong interpersonal skills and a genuine desire to assist guests.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Professional appearance and demeanor.

Responsibilities

Greet guests upon arrival and assist with check-in and check-out procedures.
Process reservations, cancellations, and modifications using the property management system.
Answer phone calls, respond to emails, and address guest inquiries professionally and promptly.
Provide information about hotel services, amenities, local attractions, and dining options.
Handle guest complaints and resolve issues professionally.
Process payments, follow accurate cash-handling procedures, and balance daily transactions.
Maintain a clean and organized front desk and lobby area.
Assist with administrative tasks, including mail distribution and record-keeping.
Communicate with other hotel departments to support guest satisfaction.
Follow hotel policies and procedures, including safety and security guidelines.