F/T Front Desk Agent - Bear Mountain

Guest Services • Bear Mountain, NY

11h • Onsite

About The Position

The Front Desk Agent performs desk attendant duties, including checking guests and vendors in and out, handling reservations, and operating the switchboard. The role provides administrative, reception, and program support to management and staff; welcomes customers; registers guests and assigns rooms using the reservation system; provides room-rate quotes and seeks opportunities to upsell; and coordinates with Housekeeping. The agent verifies guest folio charges and credits, collects payment, and balances cash and cash equivalents at the beginning and end of each shift. The role also responds to guest inquiries, resolves complaints within the scope of authority or refers them to management, and reports safety issues promptly. Strong customer service skills are required. Physical presence at the job site is essential.

Requirements

• High school diploma.
• Strong customer service skills.
• Computer proficiency.
• Ability to stand for the entire workday and work an 8-hour shift.
• Typing, filing, office machine operation, cash register operation, and record-maintenance skills.
• Ability to manage multiple tasks and priorities, organize and coordinate work, learn new skills, and solve problems.
• Ability to arrange and coordinate reservation schedules.
• Excellent interpersonal, administrative, telephone, and other communication skills.
• Ability to move frequently on foot, bend, lift, carry, reach above shoulder height, and climb steps regularly.
• Ability to lift, carry, and push up to 25 lbs regularly, 30–35 lbs frequently, and up to 50 lbs occasionally.
• Ability to withstand indoor and outdoor temperatures.
• Ability to read and write work-related documents in English and to understand and speak clearly with customers and coworkers in English.
• Ability to communicate constantly with employees in a fast-paced environment.
• Physical presence at the job site to perform job duties.

Nice To Haves

• Some advanced studies.
• Driver's license.

Responsibilities

• Provide administrative, reception, and program support to management and staff.
• Manage phone activity, provide general information to callers, and handle walk-in traffic.
• Sign in customers as needed and greet customers in a welcoming manner.
• Register guests, assign rooms using the reservation system, provide room-rate quotes, and upsell when possible.
• Coordinate with the Front Desk and Housekeeping Department.
• Verify charges and credits posted to guest folios and collect payment.
• Account for and balance cash and cash equivalents at the beginning and end of each shift.
• Respond to guest inquiries and resolve complaints within authority, referring other matters to management.
• Maintain awareness of safety issues and report them immediately to a manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED