Front Desk Agent

Davidson Hospitality Group•Atlanta, GA

About The Position

The Front Desk Agent welcomes and assists guests throughout their stay, helping create an exceptional hotel experience. This role handles check-in and check-out, shares information about hotel facilities and local attractions, responds to inquiries and resolves issues, processes payments, and coordinates with other departments to fulfill guest requests. The agent also maintains the front desk area and assists with administrative duties such as answering calls and handling reservations. The position is with FORTH Hotel and Club in Atlanta, part of Davidson Hospitality Group.

Requirements

High school diploma or equivalent.
Prior cash-handling experience.
Exceptional communication skills.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Experience in customer service is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly, creating a positive first impression.
Handle check-in and check-out procedures accurately and efficiently.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and support a seamless experience.
Maintain the cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.